Unlike mass-produced new retail, most pre-owned luxury items are one-off pieces. Their value depends on authencity, condition, accessories, originality and disclosure.
This is why returned items must be carefully inspected and must come back in the same condition received.
We want customers to shop confidently, but we also need to protect the integrity of each unique item for future buyers.
Returns & refunds
Shop with confidence. Return clearly.
Eligible items may be returned within 14 days of delivery if they are not right for you.
We encourage customers to review product photos, condition notes, authentication details and live explanations carefully before purchase.
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Return window
14 days
Contact us with 14 days of delivery for eligible returns
Luxury Resale
Same condition
Returned items must come back in the condition received.
How return Work
A clear 14-days return process.
We keep the process simple while protecting the condition-sensitive nature of pre-owned luxury items.
01
Contact within 14 days
Email info@jjluxe.co.uk or message on WhatsApp within 14 days of delivery.
02
Return in the same condiiton
Return the item in the same condition as received, with all stated inclusions.
03
Include accessories and packaging
Dust bags, pouches, authenticity cards and stated extras must be included.
04
Inspection and refund
Once received and inspected, eligible refunds are processed to the original payment method.
Why Resale Returns Are Careful
Pre-owned luxury is unique, condition-sensitive inventory.
Return Eligibility
Clear expectations protect everyone.
Usually accepted when
- Return requested within 14 days of delivery
- Item returned in the same condition received
- No additional wear, marks, odour or damage
- All included accessories returned
- Authentication tags, certificates and packaging returned where applicable
Return issues include
- Items damaged after delivery
- Items worn beyond reasonable inspection
- Items altered, repaired or cleaned after delivery
- Missing accessories, certificates or included components
- Items returned outside the approved return window
Ask before checkout
We prefer informed purchases over pressured purchased.
If you are unsure about condition size, refurbishment, authenticity or wear areas, ask before buying. Our TikTok live team can help customers inspect selected items in real time.
TikTok live
Condition close-ups in real time
Condition
Inspect wear areas clearly.
Comes, handles, interiors, glazing and hardware can be reviewed before checkout.
Confidence
Ask first, decide calmly.
We want customers to understand what they are buying before they commit.
FAQ
Return questions, answered.
What is the return window?
Eligible items may be returned within 14 days of delivery, provided they are in the same condition as received.
How do I start a return?
Email info@jjluxe.co.uk or message us on WhatsApp within 14 days. We will guide you through the process.
Do I need to include the dust bag?
Yes. All stated inclusions — dust bags, pouches, cards — must be returned with the item.
How long do refunds take?
Once the item is received and inspected, eligible refunds are processed to the original payment method within a few working days.
Can I exchange instead of return?
Contact us to discuss options. Exchanges depend on current stock and item condition.
What if the item differs from photos?
Contact us immediately. Pre-owned items vary — but significant undisclosed differences are addressed under our returns policy.
Shop Calmly
Buy with clarity, not pressure.
Explore clearly described pre-owned luxury with authentication, condition notes, refurbishment disclosure and support before checkout.
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