Frequently Asked Questions

1. Are your products authentic?
Yes, all products sold by JJ Luxe are 100% authentic. We are committed to providing premium and genuine luxury goods.
  • Our products are sourced directly from authorized brand distributors or trusted supply chains.
  • Each item undergoes rigorous quality and authenticity checks.
  • If you have concerns about the authenticity of a product, please contact our customer service team immediately.
2. How can I place an order?
Shopping on our website is easy:
  1. Browse our products and add your favorites to the shopping cart.
  2. Click the shopping cart icon at the top right to review your selections.
  3. Proceed to checkout and enter your shipping and payment details.
  4. After confirming your order, you will receive an email confirmation with your order details.
3. What payment methods do you accept?
We accept the following payment methods:
  • Credit and Debit Cards: Visa, Mastercard.
  • PayPal: Secure checkout with your PayPal account.
  • Bank Transfer: Available for large orders; please contact us for details.
4. Where do you ship to?
We ship to most countries worldwide. Shipping fees and delivery times vary depending on your location. For more details, visit our Shipping Policy.
5. How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the courier’s website.
6. Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of receiving your order, provided the items are unused and in their original packaging. For more details, visit our Returns Policy.
7. How can I contact customer service?
You can reach our customer service team through:
  • Email: jjluxe.london@gmail.com
  • Phone: +44 0739 333 4995
  • Live Chat: Available on our website during business hours.

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